Smart First Rate Return and Refund Policy

Effective Date: November 21, 2023

At Smart First Rate, we aim to provide you with a seamless shopping experience. Our Return and Refund Policy outlines the procedures for returns and refunds. By making a purchase with us, you agree to the terms and conditions detailed below.

1. Return Period

• You have 3 days from the date of receiving your order to initiate a return.

2. Eligibility for Returns

• To be eligible for a return, items must be unused, in their original packaging, and in the same condition as received.

3. Return Process

• To initiate a return, please contact our customer support at info@smartfirstrate.com within the 3-day return period.

• Provide your order number, details of the item you wish to return, and the reason for the return.

• Our customer support team will guide you through the return process, including providing a return shipping address.

4. Return Shipping

• Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.

• We recommend using a trackable shipping service to ensure your return is received.

5. Inspection and Approval

• Once we receive your returned item, it will be inspected for eligibility.

• If the return is approved, a refund will be processed.

6. Refund Timeframe

• Refunds will be processed within 7 days of receiving the returned item.

• Please note that the time it takes for the refund to reflect in your account may vary depending on your payment method and financial institution.

7. Non-Returnable Items

• Certain items, such as perishable goods, personalized items, and gift cards, are non-returnable.

8. Incorrect or Defective Items

• If you receive an incorrect or defective item, please contact us within 7 days of receiving your order for a resolution.

9. Contact Us

For any questions or concerns regarding our Return and Refund Policy, please contact us at:

Email: info@smartfirstrate.com

Thank you for choosing Smart First Rate. We appreciate your trust in us, and we are committed to ensuring your satisfaction with our products and services.